Activity: 02.04 - Diagnose Incident And Develop Solution
Once the ticket is passed to the Incident Resolver, a detailed investigation of the incident must be carried out, based on which a resolution for the incident must be developed.
DescriptionWork Breakdown StructureRolesWork Product Usage
Workflow

Activity detail diagram: 02.04 - Diagnose Incident And Develop Solution Incident Resolver Conduct Detailed Investigation Develop And Validate Solution Incident Resolver Incident Manager Conduct Detailed Investigation Develop And Validate Solution Incident Manager Incident Investigation Report Problem Record SIAM Communication Conduct Detailed Investigation Workaround Validation Record Develop And Validate Solution Incident Investigation Report Problem Record SIAM Communication Conduct Detailed Investigation Workaround Validation Record Develop And Validate Solution
Work Breakdown